We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Responsibilities
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Get customer feedback and reviews
- Resolving customer complaints brought to your attention.
- Follow up customer's requarment and needs.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Must Have
- A bachelor’s degree in administration or a related field.
- A minimum of 2 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM/ ERP systems & Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Knowledge of Basic Social Media platform
Nice to have
- Experience in writing online content
- Additional languages
- Digital Marketing
- Strong analytical skills
- Well presentation skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Salary, Compensation & Other Benefits
- Salary: Tk. 9000 - 15000 (Monthly)
- Employment Status: Full Time
- Salary Review: Yearly
- Festival Bonus: 2
- Performance Bonus: Yearly
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
